any significant changes being made, we will notify, as required by law, all of our site users. In addition,
if changes are significant, we will issue a more prominent notice (including, in some cases, email
By using or accessing the Website, the Platform or the Services we provide, you agree to this privacy
should immediately stop using the Website, the Services and the Platform.
COLLECTING PERSONAL INFORMATION
We collect three categories of personal information when you access the Platform.
1. AUTOMATICALLY TRANSFERRED INFORMATION SENT FROM YOUR COMPUTER
OR MOBILE DEVICE
This information is usually collected by most websites and can include:
- Your geolocation and IP address;
- Device type, operating system, network information;
- Web log info such as browser type, and navigation path (links followed, etc.)
What pages you viewed on the site and for how long
* Please note we are not knowingly collecting this data from any user under 18 years of age. As per
Terms & conditions, an underaged individual should not use the Services or provide any personal
information to us. If we find out that someone under 18 years of age has shared any of their
information, we will dispose of such information. In case you believe a minor has shared any
information with us, please contact us at: [email protected]
2. WILLINGLY PROVIDED PERSONAL CONTACT AND FINANCIAL INFORMATION
This information comprises only the data the users enter themselves into the system upon opening or
updating an account and may include:
Name, address, phone, email, Skype or other messenger addresses, unde CONTACT INFORMATION
A credit card image with your face (selfie) hiding the middle digits as part of our KYC control or bank
account, transfer or routing numbers, any other FINANCIAL INFORMATION
Proof of identity, proof of residence and proof of funds. Such documents may contain personal
identification numbers, passport, tax registration number etc.
We require this information to open an account, to verify it and prevent fraud. More information may
be needed for account verification purposes. This may include a copy of a Government-issued ID. We
sometimes also ask information from third parties such as credit bureaus or banks.
Please note that, if you provide us with social media accounts like Facebook or Twitter, in order to
verify personal information, this allows us to store this information in your account. We cannot share it
with any third party or post on or use your social media account in any way.
3. TRANSACTIONS AND WEBSITE ACTIVITIES RELATED INFORMATION
Every activity on your account is logged in the system, including pending and past transactions,
currency balances, etc. This is to protect your account as well as other Isunext account holders from
fraud as well as malicious software and security breaches such as by spyware or other malware that
may cause harm to you or other Isunext users.
STORING AND PROTECTING YOUR INFORMATION
you. We store all the information potentially used to identify you with the highest caution. Your
security is our first concern. We will not be using all the technology available to us for any
unauthorized use, access, leak, changes, or loss to your personal information.
We only store all customer information in secure environments. For blockchain information, we use
cold storage, offline. We abide by all regional and international laws for safeguarding all our
customers’ privacy and information.
Access to all of our infrastructure is restricted, both physically and online. Only staff who require
access to fulfil their job responsibilities are authorized to access customer information. All staff with
such access are properly trained and monitored to make sure they comply with regulations.
We securely store all customer information throughout the duration of their use of the Services as well
as for up to five years following termination thereof.
USING YOUR INFORMATION
We collect information primarily used to facilitate account access and ensure smooth functionality of
the site and its features. We may use of the information to:
- ensure site functions and customer service
- communicate with you and to keep you up to date on our latest updates and services
- provide support and troubleshoot technical issues
- process transactions and exchanges
- collect fees
- monitor transactions for preventing illegal activities such as fraud, money laundering or other
- investigate violations and enforce our policies, and as required by law, or to comply with a
subpoena or similar legal process, and respond to a government request
- provide targeted services, marketing, and specific offers
- perform research or conduct anonymous analytics to improve and customize our services
- check your identity when required, including to identify and authenticate your access to the
We will not use your personal information in any way other than the above listed purposes without your
explicit permission. In rare cases we may request such permission, for instance, when sharing your
information may improve our services or facilitate joint services.
You will always be asked and given the chance to accept or decline such sharing of your information.
SHARING YOUR INFORMATION WITH THIRD PARTIES
When transfering your funds from and to your bank account or credit card, as well as the transfer of
digital currencies to and from third party wallets, account information is shared both by the company
and by the said third party. We share the information pertinent to the transfer with third parties at the
other end of the transaction.
Your personal information could be disclosed to other trusted third party service providers or partners.
These could be cloud computing storage, network infrastructure, transaction monitoring and security
services, etc.. We may also disclose your personal data to third parties so they can perform research,
technical diagnostics and analytics with regard to the services we offer; and communicate promotional
and informational materials in accordance with our marketing policy.
Other reasons for disclosing your personal information include the cases where the law permits or
demands it: if we have a reason to believe in good faith that disclosure of such information is helpful
or reasonably necessary to comply with any applicable law, regulation, legal process or governmental
request; to enforce our policies (including our terms & conditions); to investigate, detect, prevent, or
act in regards to illegal activities, suspected fraud or security issues; to establish or exercise our rights
to defend against legal claims; to prevent harm to our rights, property or safety and those of our users,
yourself or any third party; or in case we need to collaborate with law enforcement agencies and/or in
case we find it necessary in order to enforce intellectual property or other legal rights.
of personal information. We do not control their information sharing practices, except for transactions
directly to and from our platform. We strongly recommend consulting their privacy policies in case of
USING YOUR INFORMATION FOR MARKETING
We do not, under any circumstance, share or sell our customers’ personal information to any third party
for the purpose of marketing. All contact we have with our customers is in relation to their accounts
and notifications regarding transactions or other changes. Any communication that we make that is for
marketing or not related specifically to your account will come with an unsubscribe option included.
Opting out of any type communication from us will be possible, except for specific account
and consist of micro data files stored on your computer to identify you and your past browsing
information. Click here for more details.
- recognize you as a Isunext user
- keep you signed in
- understand how you use our website
- customize the content you see
- allow your efficient navigation between pages
- enable automatic activation of certain features
- collect basic information about your computer, device, and browser, to prevent security
breaches and improve site functionality
- compile statistical data about your use of our services
To effectively achieve the above results, we use “session”, “persistent” and “third party” cookies.
“Session” cookies are temporarily stored, being used to improve the website function within a single
session. These are deleted from your device when you close the browser.
“Persistent” cookies are saved on your computer for a certain period after you log out to recall your
preferences for the next time you visit. These are not deleted when the browser is closed.
“Third party” cookies are set by other online services running content on the page you are viewing, for
example by third party analytics companies which monitor and analyse our web access.
No third party can intercept or use the information our cookies collect, because they are all encoded.
Cookies do not contain any information that personally identifies you. You can always opt out of the
browser’s cookie prevention add-ons or plugins. Please note that if you choose to disable cookies, some
features of our service or website may not operate properly.
Privacy policies of other websites
Our Website may contain links to other websites.
What are your data protection rights?
- Every user has some data protection rights.
- With us you have the right to access and request copies of your personal data. We may charge
you a small fee for this service.
- You have the right to request that we correct any information you believe is inaccurate or
- In certain circumstances, you have the right to request we erase your personal data.
- Under certain conditions, you have the right to request we restrict processing of your personal
- Under certain conditions, you have the right to object to our processing of your personal data.
- You have the right to request that we transfer the data that we have collected to another
organization, or directly to you, under certain conditions.
We will have one month to answer your request, once you have made it. If you would like to exercise
any of these rights, please contact us at our email: [email protected]
MAKING UPDATES TO YOUR PERSONAL INFORMATION
By contacting us at [email protected], you can either update or remove any of the information
stored in our system. If you decide to close your Account, the information within will be automatically
moved to a separate database and marked as closed. Upon closure of your account, the use of your
information and access thereto is limited to fraud protection. isunext will not share it with any third
parties with the exception of law enforcement if so required.