Our Company Functions According To The Laws Of Estonia, With A Registered Office Harju maakond, Tallinn, Mustamäe linnaosa, Vinkli tn 13-22, 12618
Due to the nature of
digital currency protocols, transactions cannot be cancelled or altered once they are initiated. Because
the rates of cryptocurrency are constantly changing, its value will also be modified moments after it
being purchased from (or sold to) the company.
You acknowledge that all purchases and sales of cryptocurrency, whether completed or pending, are
final. Once they have been completed, the transactions cannot be altered, are non-refundable and
In case you change your mind and want to resell the cryptocurrency you bought back to us, the
company is able, if it so decides, to buy it back from you, at the market rate of that moment, minus
what is owed to us as transaction service fee. If you want to proceed so, kindly contact us at
[email protected] . The same rules apply whether you sold cryptocurrency to us and want to buy it
back. In such a case, at its sole discretion, the company could sell it to you at a price decided according
to the current market rate, the transaction fee being added to that.
The company might decide to cancel your wire transfer order, in rare circumstances such as (a) your
failure to provide the KYC documents we required; (b) you sharing the login data to your account with
a third party; c) you choosing to cancel the order.
If we cancel your order, and we have already received money from you related to the cancelled order,
our company will, under applicable laws and regulations, return the respective funds to you.
The funds will go back where they came from, after any cost or expenses we might have related to the
transfer, such as wire transfer charges, currency exchange charges and/or payment processing charges,
If you provide us the required documents and information to prove you own that account, your funds
may, at our sole discretion, be returned to that other source.
To comply with anti-money laundering and terrorist financing regulations or any other regulations and
to prevent prohibited conduct, all payments and information related to the aforementioned refund may
be verified by the company, which is entitled to ask you to provide certain documents and information,
including without limitation identification documents, copy of your credit card or bank details and/or
any other proof required to affect the refund.
If you do not provide appropriate documents or information, or any suspicions arise regarding the
authenticity of provided documents and information, the company has the right to stop the refund
process until you take appropriate measures, as requested.
The company reserves the right to cancel your order without any refund, or refuse any refund request,
if we suspect that you are engaged in, or have in any way been involved in criminal activity.
Refunds will be processed within 7 (seven) business days from order cancellation, according to the
requirements set forth hereinabove, if you provide all the information and/or documentation required
to process the refund.